Some leaders think about complaint management as being a burden on the business.
Some don’t think about it at all and are surprised when they find themselves in court, tribunals or the media due to improper practices, bullying or abuse that has been occurring in their organisations.
Excellence in Complaint Management
Excellence means having a plan to identify and resolve issues as early as possible and implementing that plan through communicating it and ensuring that staff have the skills to meet expectations.
Not hard but it does take focus, discipline and leadership.
Download our free Self-Audit and Excellence in Complaint Management Guide to see how your organisation is going.
Return the completed self-audit to us for a Benchmarking report to find out how your complaints handling compares to other similar companies